Last Updated: November 2025
(Applicable to all TravelFunz products: Group Tours, Private Tours, Free & Easy Packages, Hotel Bookings, Air Tickets, Ferry Tickets, Ground Arrangements, Activities, Add-ons and Related Travel Services)
IMPORTANT NOTICE:
By making any reservation with TravelFunz (“the Company”, “we”, “our”), you (“Customer”, “Traveller”, “you”, “your”) acknowledge that you have read, understood and fully accepted these Terms & Conditions (“T&C”).
These T&C form a legally binding agreement between you and TravelFunz.
Please read carefully before making any payment.
1.1 These T&C apply to all travel products and services offered or arranged by TravelFunz, including but not limited to package tours, private tours, group tours, hotel bookings, air tickets, ferry tickets, ground arrangements, transfers, attraction tickets and activity bookings.
1.2 The “Booking Confirmation”, “Invoice”, “Itinerary” or “Service Voucher” collectively form part of these T&C. In the event of inconsistency, these T&C shall prevail.
1.3 “Third Party Service Providers” refer to airlines, ferry operators, hotels, land operators, transport companies, insurance companies, restaurants, attraction operators and any supplier not owned, managed or controlled by TravelFunz.
1.4 TravelFunz acts solely as an intermediary between Customers and Third Party Service Providers. We are not responsible for their decisions, policies, delays, errors or operational limitations.
1.5 “Force Majeure” includes but is not limited to: natural disasters, pandemics, government regulations, border closures, strikes, riots, war, terrorism, transport failures, supplier insolvency or any event beyond reasonable control.
2.1 Package components shall be based on the final confirmed itinerary.
2.2 Unless explicitly stated, the following are not included:
•Airport taxes, fuel surcharges, airline insurance surcharges, port taxes
•Visa fees, travel insurance premiums
•Hotel deposits, minibar, room service, personal expenses
•Laundry, telephone charges, beverages
•Excess baggage fees, seat selection fees
•Tips for guides, drivers, leaders and porters
•Optional tours and free-time expenses
•Government-imposed taxes introduced after booking
2.3 Any additional cost caused by traveller-related issues (late arrival, refusal to board, passport problems, immigration rejection) shall be borne by the Customer.
3.1 Prices may be adjusted due to:
•Exchange rate fluctuations
•Airline fuel surcharge increases
•Supplier price changes
•Newly implemented taxes or mandatory charges
3.2 Customers must pay any required top-up. Failure to do so will be deemed a cancellation.
4.1 A reservation is considered valid only when BOTH conditions are fulfilled:
(a) Deposit is paid; and
(b) Traveller information (passport details & full personal details) is submitted within 3 calendar days.
4.2 Deposit amount per traveller:
China: RM/SGD 750
General destinations: RM/SGD 1000
Nordic/Africa/Exclusive Flights: RM/SGD 2000
South America: RM/SGD 4000
4.3 Deposits are strictly non-refundable.
4.4 Failure to submit information within the deadline will be deemed cancellation.
5.1 Payment of deposit does not constitute confirmation. The tour is only confirmed when TravelFunz issues a formal “Final Tour Confirmation”.
5.2 TravelFunz reserves the right to reject bookings if the minimum group size is not met.
5.3 Final payment must be made 30 days before departure.
5.4 Late payment is considered cancellation, with the cancellation date falling on the day after the payment deadline.
6.1 Customers may cancel anytime by written notice. Cancellation fee per traveller:
Days Before Departure | Asia/Long Haul | China |
|---|---|---|
≥35 days | 25% of tour fare or full deposit (whichever higher) | Full deposit |
15–34 days | 50% of tour fare or full deposit (whichever higher) | 50% or deposit |
8–14 days | 75% of tour fare | 75% or deposit |
≤7 days | 100% of tour fare | 100% |
6.2 Additional charges apply:
Non-refundable air tickets / hotel / visa costs
Administrative fee RM/SGD 250
6.3 Any change of name (non-typo), change of date or switching to another tour = treated as cancellation.
TravelFunz may cancel a tour due to:
Force Majeure
Supplier inability or refusal to provide service
Insufficient participants
Safety or operational concerns
TravelFunz may, at its sole discretion, offer one of the following:
(a) Transfer to another tour (fare difference applies)
(b) Credit note for future use
(c) Full refund of payments received
No further compensation will be provided.
8.1 Requests must be made at least 30 days before departure.
8.2 All penalties/payments/administrative fees are borne by the customer.
8.3 Airline date/time changes are generally not permitted.
9.1 TravelFunz may adjust the following due to operational or safety reasons:
Flight schedule
Hotel of similar or equivalent standard
Itinerary sequence
Replacement of attractions or activities
9.2 Such adjustments do not constitute grounds for refunds or claims.
9.3 If an attraction or activity cannot be carried out, a refund of the equivalent value of that component will be provided (value determined solely by TravelFunz).
10.1 Any loss arising from the following shall be borne by the customer:
Positive test results
Quarantine orders
Government border closures
Travel restrictions
Close-contact notices
Denial of boarding due to health protocols
10.2 Customers are strongly advised to purchase travel insurance with pandemic protection.
11.1 Passports must be valid for at least 6 months.
11.2 Visa rejection = deemed cancellation on the departure date.
11.3 TravelFunz may assist with visa applications but does not guarantee approval.
11.4 Comprehensive travel insurance is strongly recommended.
12.1 Airline rules supersede these T&C.
12.2 Airline-related issues (delays, cancellations, baggage loss/damage) fall under the airline’s responsibility.
12.3 Additional costs for rebooking or alternative arrangements shall be borne by the customer.
13.1 Triple rooms may consist of rollaway beds/sofa beds.
13.2 Hotel deposits are payable by customers.
13.3 Check-in/check-out times follow hotel rules.
13.4 Special room requests are subject to availability.
14.1 Customers must assemble punctually.
14.2 Failure to appear at meeting points = voluntary forfeiture.
14.3 No refunds for missed activities.
15.1 Seat rotation may apply.
15.2 Tour leaders/guides may exercise authority in maintaining safety and order.
16.1 Shopping activities are voluntary.
16.2 TravelFunz is not responsible for product quality, authenticity, warranty or after-sales matters.
16.3 High-risk activities require customers to assume full responsibility.
17.1 Minors must be accompanied by adults with legal consent forms.
17.2 Pregnant travellers must provide a valid medical certificate. Refusal to board = no refund.
17.3 Travellers with medical conditions must declare prior to booking.
18.1 TravelFunz may arrange emergency assistance (e.g., hospital transport).
18.2 All related expenses are borne by the customer.
18.3 TravelFunz is not liable for medical outcomes.
19.1 Personal data is managed in accordance with the Malaysia Personal Data Protection Act (PDPA).
19.2 Photos and videos taken during tours may be used for marketing purposes.
19.3 Published materials will not be removed retroactively.
20.1 TravelFunz is not liable for losses unless caused by gross negligence.
20.2 Maximum liability = total amount paid by the customer.
20.3 Customers shall indemnify TravelFunz for any losses/damages caused by them.
21.1 No refunds except as explicitly stated in these T&C.
21.2 Processing time:
Cash/Transfer: 2–4 weeks
Credit Card: 4–6 weeks
Credit Note: 4–6 weeks
Delays may occur during peak seasons.
22.1 Accepted payment methods: cash, bank transfer, credit card, e-wallet, valid voucher.
22.2 Credit card payments may incur processing fees.
23.1 All communication is deemed valid when sent via email or official messaging system.
23.2 Time calculations follow Malaysia local time.
24.1 Disputes shall first undergo amicable negotiation → mediation →
if unresolved, submitted to courts of Malaysia (Johor jurisdiction).
24.2 These T&C are governed by Malaysia law.
25.1 Customer rights and reservations are non-transferable.
25.2 Invalid provisions shall not affect remaining clauses.
25.3 No third party shall have rights under this agreement.
TravelFunz reserves the right to amend, update or remove any part of these T&C at any time.
The latest version on the official platform shall prevail.
The Company retains full and final interpretation rights.